The two most important components of the TaKtiKs system are the Training and the systems-provided. One without the other will not work. If training alone worked, there would be no need for managers for that matter. You could just train salespeople how to answer the phones (or send them to a seminar) and how to sell cars and just leave them alone. That won't work - period. Both components are essential: Training provided up-front and on-going, and the Control provided with the call recording and evaluation, and the monthly efficiency report. You know the old saying, you cannot Expect what you do not Inspect!

1. Training

• Manager orientation and training (V.I.P.)
• Sales training and certification
• Receptionist training

2. System establishment (phone stations):

• Three part dialogues
• Automatic call recording
• Objection handling techniques
• Mirror
• Map
• Calendar
• Custom log sheets

3. Monthly training: New hire, refresh, certification, follow-up.

4. Monthly salesperson efficiency/advertising effectiveness report.

1. Call arrives at switchboard. Operator makes checklist entry. Call is sent to salesperson at phone station.	2. Call arrives at station. Salesperson uses suggested dialogue to Create-a-Commitment. Makes log sheet entry.	3. Call is taped. Tape, Log sheet, Operator checklist, and Personnel changes are sent to Taktiks weekly.
8. Implement Action plan. Visit dealership monthly and meet with: salespeople, managers, dealer, and support personnel.		4. Each call is listened to, evaluated, matched-up with log sheet entry and entered into the month-end report database.
7. Action plan: New hire training. Certification. Counseling. Incentives. Precedure changes.	6. Taktiks follow-up: Review progress. Consult management. Devise an action plan.	5. Monthly report is generated. Individual and dealership telephone skills performance totals are reported.